Case Study / 002

Hilltopper Home Tour

A dual-interface virtual recruitment experience for Marquette University High School — built during COVID with a COPPA-compliant anonymous login system I designed from scratch.

Client Marquette University High School, Milwaukee WI
My Role UX Lead · Lead Technologist
Team Writer, Web Designer, Illustrator, Developer, Videographer, 360° Photographer
Timeline 3 months

The Challenge

When COVID lockdowns hit, Marquette University High School lost their entire recruitment pipeline overnight. Their process depended on in-person campus tours — a high-touch, high-conversion experience that simply couldn't happen anymore.

They came to us with a clear anxiety and an open brief: we can't bring families to campus, so how do we still make them fall in love with it? The easy answer was a virtual tour. We didn't do the easy answer.

school
Persona Alpha

Student Experience

Kids are the real decision makers — not parents. We needed to engage them first, in their language, on their terms. That meant gamification, avatars, hidden prizes, and zero friction to enter.

family_history
Persona Beta

Parent Experience

Parents need information, trust, and process clarity. A parallel experience — less gamified, more editorial — that activated automatically once a student pulled their parent in through the reward system.

Technical Architecture

Core Engine

Anonymous Login System

Kids couldn't give us personal data — legally. So I designed an autogenerated anonymous login that saved progress without any identifying information. No email required. Just a memorable password.

COPPA_SAFE NO_EMAIL_REQUIRED
Connectivity

Parent Handoff Trigger

When a student claimed their earned swag, entering a parent email fired a notification linking the parent to their child's engagement data — fully COPPA-compliant. sensors
Interface

Dual Interface

The same site dynamically shifted its content hierarchy depending on whether a parent or student was browsing — two entirely different products in one codebase. polyline
28m 20s
Average Session Engagement Time
20,000
Total Views
72,000
Total Events Tracked
Enrollment
Met or exceeded prior-year targets during COVID lockdown

The Gamification Layer

Students navigated a 360° interactive campus tour with testimonial videos embedded at each location. Hidden prize hotspots throughout each room accumulated into a running score — a scavenger hunt layered over a school tour. A profile page let students build a personal avatar with customizable skin tone, hair, face shape, and MUHS-branded outfits that mirrored the real swag they were earning. Physical prizes redeemable at completion: hats, t-shirts, hoodies.

The Chapel room was the most-explored space on the entire tour — an insight the admissions team used in subsequent recruitment messaging.